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1.1 We currently offer shipping to customers located in USA, Canada and Australia. Please note that shipping availability may be subject to change, and we reserve the right to modify the list of shipping destinations at any time without prior notice.
2.1 After receiving your order, we will take 1-2 business days to process and prepare it for shipment. Business days exclude weekends and public holidays.
2.2 We strive to process orders as quickly as possible, and we will make our best efforts to meet the estimated delivery times provided. However, please note that processing times may vary depending on factors such as order volume, product availability, and any customization or personalization requests.
3.1 We offer the following shipping methods:
| Shipping Method | Delivery Time | Sizes / Type | First Item | Additional Item |
|---|---|---|---|---|
Economy | 4 – 8 business days | All | USD 3.99 | USD 2.09 |
| Standard | 2 – 5 business days | All | USD 4.75 | USD 2.40 |
| Express (Limited Variants) | 2 – 3 business days | All | USD 7.99 | USD 2.40 |
Shipping to Alaska, Hawaii, Puerto Rico, and unincorporated territories of the United States can take an additional 7 – 12 business days.
| Shipping Method | Delivery Time | Sizes / Type | First Item | Additional Item |
|---|---|---|---|---|
| Standard | 10 – 30 business days | All | USD 9.39 | USD 4.39 |
| Shipping Method | Delivery Time | Sizes / Type | First Item | Additional Item |
|---|---|---|---|---|
| Standard | 10 – 30 business days | All | USD 12.49 | USD 4.99 |
| Shipping Method | Delivery Time | Sizes / Type | First Item | Additional Item |
|---|---|---|---|---|
| Standard | 10 – 30 business days | All | USD 10.00 | USD 4.00 |
3.2 Shipping rates will be calculated and displayed during the checkout process. The shipping cost will depend on the destination, selected shipping method, and the weight and dimensions of the package.
4.1 Once your order has been shipped, we will provide you with a tracking number and a link to track the progress of your shipment. You can use this information to monitor the status of your package and estimated delivery date.
4.2 Please note that tracking information may not be immediately available and may take some time to be updated by the shipping carrier. If you have any concerns or questions regarding the tracking of your shipment, please contact our customer support team for assistance.
5.1 For international shipments, customs and import duties may be applicable depending on the destination country’s regulations. These charges, if any, are the responsibility of the recipient and must be paid upon delivery.
5.2 We have no control over these charges and cannot predict their amount. Customs policies vary widely from country to country, so we recommend contacting your local customs office for more information regarding customs fees, import duties, and any other applicable charges.
6.1 If you encounter any issues with the delivery of your order, such as delayed delivery or package loss, please contact our customer support team as soon as possible. We will work with the shipping carrier to resolve the issue and ensure that you receive your order.
6.2 In the event that a package is lost in transit or marked as delivered but not received, we will initiate a thorough investigation with the shipping carrier. This process may take some time, and we appreciate your patience during this investigation. If the package is confirmed as lost or undelivered, we will work with you to provide a suitable resolution, which may include a replacement or refund, depending on the circumstances.
6.3 If you need to make changes to your delivery address after placing an order, please contact our customer support team promptly. We will do our best to accommodate your request; however, please note that changes to the delivery address may cause delays in the shipment.
7.1 We reserve the right to modify, amend, or update this Shipping and Delivery Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates or modifications.
8.1 If you have any questions, concerns, or inquiries regarding our Shipping and Delivery Policy, please feel free to contact our customer support team. You can reach us via support@teeslanding.com
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