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1.1 Thank you for shopping at TeesLanding. We strive to provide high-quality products and ensure your satisfaction with every purchase. However, we understand that there may be instances where you need to return or exchange an item. This Returns and Refunds Policy outlines our procedures and guidelines for handling returns and refunds.
2.1 To be eligible for a return, the following conditions must be met:
a) The item must be unused, unwashed, and in the same condition as when you received it.
b) The item must be in its original packaging, including any tags, labels, or accessories.
c) The return must be initiated within 2 days from the date of delivery.
2.2 Please note that certain products, such as personalized or customized items, may not be eligible for return due to their unique nature. Any exceptions to our standard return policy will be clearly stated on the product page.
3.1 If you wish to return an item, please follow these steps:
a) Contact our customer support team to initiate the return process. You can reach us via support@teeslanding.com Please provide your order number, the item(s) you wish to return, and the reason for the return.
b) Our customer support team will provide you with instructions on how to return the item, including the return address and any necessary shipping labels or documents.
c) Pack the item securely in its original packaging, including all accessories and tags. We recommend using a trackable shipping method to ensure that the item is returned to us safely.
d) Ship the item back to us within 30 days of receiving the return instructions.
e) Once we receive the returned item, our team will inspect it to ensure that it meets the eligibility criteria mentioned in Section 2. If the return is approved, we will proceed with the refund process.
3.2 Please note that you will be responsible for the return shipping costs, unless the return is due to our error or a defective item. In such cases, we will provide you with a prepaid shipping label or reimburse you for the return shipping expenses.
4.1 Once your return is received and inspected, we will notify you of the status of your refund. If the return is approved, we will initiate a refund to your original payment method. The refund amount will be equal to the purchase price of the returned item, minus any applicable fees or deductions mentioned in this policy.
4.2 The time required to process the refund may vary depending on your payment provider. Please note that it may take several business days for the refund to be reflected in your account.
5.1 The refund will be issued to the original payment method used for the purchase. If the original payment method is no longer available or expired, please contact our customer support team to discuss alternative refund options.
5.2 Depending on your payment method and financial institution, it may take additional time for the refund to be processed and reflected in your account. We recommend contacting your payment provider for more information on their refund processing timelines.
6.1 The following items and fees are non-refundable:
a) Shipping charges: The original shipping charges are non-refundable unless the return is a result of our error or a defective item.
b) Customized or personalized items: Products that have been customized or personalized according to your specifications are non-refundable, unless they are defective or there was an error on our part.
6.2 In some cases, a restocking fee may apply for certain returns. If a restocking fee is applicable, it will be clearly communicated to you during the return process.
7.1 If you would like to exchange an item for a different size, color, or product, please follow the return process outlined in Section 3 of this policy. Once the return is approved and received, you can place a new order for the desired item on our website.
7.2 Exchanges are subject to product availability. If the requested item is not available, we will proceed with a refund for the returned item, following the refund process mentioned in Section 4.
8.1 If you receive a damaged or defective item, please contact our customer support team immediately. We may require you to provide photographs or detailed descriptions of the damage or defect to assist in the resolution process.
8.2 Depending on the circumstances, we will offer one or more of the following options:
a) Replacement: We will ship a replacement item to you, subject to availability.
b) Refund: If a replacement is not available, we will initiate a refund for the damaged or defective item.
9.1 We reserve the right to modify, amend, or update this Returns and Refunds Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates or modifications.
10.1 If you have any questions, concerns, or inquiries regarding our Returns and Refunds Policy, please feel free to contact our customer support team. You can reach us via support@teeslanding.com
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